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Post by mrsteen40 on Wed Oct 31, 2012 4:26 pm

Dear Mark,
Following investigation of your game play and your account, we identified bonus manipulation on 15.10.2012 and breach with our Casino terms and conditions - no. 29.
You placed single bets of more than 5% of your original deposit which is deemed bonus manipulation while you have a bonus active in your account, hence the winnings from this bet and subsequent winnings have been removed from your account.
You currently have your original deposit in your account available to you. Kindly note that as a gesture of good customer we will allow you to reclaim the bonus if you wish, however you should take note of our terms and conditions. If you wish to receive the bonus again, please contact us before you started playing.
If you have any questions, do not hesitate to contact us.
Thank you!
10Bet Casino Manager
i recieved this e-mail after requesting a withdrawal for £700 won with a £20 deposit and 100% match bonus recieved on 30/10/2012 so why take it away for something done on 15/10/2012?


Posts : 3
Join date : 2012-09-05

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Re: 10bet

Post by Admin on Wed Oct 31, 2012 4:43 pm

This rule
"In the interest of fair gaming and to prevent bonus manipulation, 10Bet
reserves the right to take protective measures from customers, who
claimed a deposit bonus and placed bets equal to or more than 5% of
their deposited amount while the bonus was active in their account or
bet size of 6.25, whichever is lower. In the case of Cashback bonus,
this rule applies to bets equal to or more than 5% of the bonus amount
or bet size of 6.25, whichever is lower. These measures include removal
of such winnings upon management discretion."

is really predatory term, and all what we can say about 10bet is - THEY CHEATING ALL PLAYERS.

My advice is :
you should post it here :

plus you should ask if they will let you withdraw your money or not.


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Join date : 2011-04-08

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